Trusted Medical Supplies from a Team That Truly Cares

Kirstyn Bennington’s journey into the healthcare industry began at 17 when she moved from Ohio to Alabama. After working as a legal assistant, she transitioned into healthcare, joining McKesson as an inside sales representative specializing in wound care. Amidst the COVID-19 pandemic, Kirstyn embraced motherhood and relocated to Georgia, focusing on CGM/DME sales. Over the past 2.5 years, she has found fulfillment in making a tangible difference in the lives of others. Kirstyn’s commitment to engaging with healthcare providers and patients, combined with her adaptable and caring approach and commitment to professional development, embodies the warm, personal touch of Total Medical Supply.

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Aracely Cantu has a mission to make a meaningful impact in healthcare while building warm, genuine relationships with her clients. She has extensive experience in the medical supply industry, including time at Stryker Medical, Horizon Pharma, and Abbott Diabetes. At Stryker Medical, she served as a patient account manager, where she successfully converted Starr County Memorial Hospital's ICU to all Stryker equipment, totaling close to $500k in sales. Seeking a better work-life balance, Aracely transitioned to Horizon Pharma in 2018, specializing in high-dose NSAIDs for patients with rheumatoid arthritis and osteoarthritis knee pain. In 2021, she joined Abbott Diabetes, focusing on selling Freestyle Libre 2 to primary care providers. Specializing in Freestyle Libre and Dexcom G7, Aracely enjoys offering innovative solutions so her patients can spend less time managing their diabetes and more time enjoying their lives. Her achievements include being a second-place national market share winner, an accomplishment that showcased her dedication to excellence in sales. Outside of work, Aracely enjoys staying updated on industry trends and continuously seeks ways to improve patient care and streamline office processes.

Like many of our employees, diabetes is personal for Tommy, since both his parents have the disease. His career began at Medtronic Diabetes, where he specialized in insulin pumps and Continuous Glucose Monitoring (CGM) systems. At Medtronic, Tommy developed a deep understanding of diabetes management technologies and their impact on patients' lives, which ignited his passion for this field.

Following his tenure at Medtronic, Tommy joined Shield Healthcare, where he expanded his expertise to include incontinence, wound care, and other essential medical supplies. His ability to connect with patients and healthcare providers on a personal level allowed him to provide exceptional service and support.

At Total Medical Supply, Tommy uses his extensive industry knowledge to educate healthcare providers on the latest diabetes management solutions. He is committed to building genuine relationships, offering tailored support, and ensuring that both providers and patients have access to the best resources and care.

Throughout Eric Cottone's 13 years in the medical field, he’s been driven by his passion to make lasting positive impacts on the lives of his clients. His career began in pharmaceutical sales, where he spent eight years honing his skills before transitioning to the dynamic world of Durable Medical Equipment (DME) five years ago. His experience spans various medical specialties, including Gastroenterology, Neurology, Cardiology, Psychiatry, Rheumatology, Internal Medicine, and Endocrinology, but his true strength lies in establishing genuine connections with patients and healthcare providers, and finding tailored solutions to their unique needs. Eric specializes in life-changing Continuous Glucose Monitors (CGMs) like Libre 2, Libre 3, and Dexcom G6/G7, making diabetes management easier for patients. Eric’s dedication to patient-centric, personable service ensures exceptional support for his clients.

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With over 35 years of experience in healthcare and medical supply sales, Kim Dowell’s experience spans multiple fields. Her extensive background includes working in acute care, long-term care, home health, primary care, specialty physicians, and oncology markets. Kim thrives on educating healthcare providers about industry trends, patient nutritional needs, and innovative devices. Her commitment to improving patient outcomes drives her to build strong, valuable partnerships with healthcare professionals. She is a Certified Diabetes Care and Education Specialist (CDCES) and has served as President of the Arkansas Dietetic Association. In the ever-changing world of healthcare, Kim continually enriches her knowledge to better serve her clients. To Kim, success is measured by the impact she makes on patient outcomes and the appreciation she receives from patients and medical professionals.

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Barbara Francis has literally helped to shape Total Medical Supply. As the first sales representative we ever hired, and one of the first six employees on the payroll, she has seen the company evolve into a force in the industry, now boasting over 200 employees. From the start of her 35-year career in healthcare, Barbara has been driven by her desire to help others. She’s worked in long-term care, Alzheimer's and dementia care, and even a Whitetail Deer Ranch before transitioning to DME sales. Barbara’s dedication to helping others has driven her throughout her career, and she loves the opportunity to make a positive impact on the lives of her clients. At TMS, Barbara has made her mark for over a decade, and she loves the opportunity to offer personalized solutions and support. Her diverse background brings unique insights to her work, allowing her to offer exceptional customer service and foster strong relationships with clients, while her understanding ear and heart for service make her the perfect ally on your medical supply journey.

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If you have a question about CGMs, would you rather ask a nurse or someone who wears a CGM? When you work with Laura Hooks, you can ask both. She’s a Registered Nurse with over 25 years of healthcare experience and has lived with diabetes for more than 50 years. Since she personally uses CGMs, Laura knows how helpful they are in overcoming many of the challenges of diabetes. A committed advocate and educator, Laura's passion shines through her roles as a board member of the Wisconsin Association of Diabetes Care and Education Specialists and a longstanding member of the American Diabetes Association. Her dedication to continuous learning and professional development ensures she stays updated on the latest advancements in diabetes care. In fact, Laura often contributes valuable information to the TMS blog to ensure that patients and providers everywhere have easily digestible information on how to manage diabetes.

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Steve has a proven, 20-year track record of success driving sales, negotiating contracts, and delivering superior customer service. He began his career at Bayer Pharmaceuticals, consistently exceeding sales targets and earning numerous awards for outstanding performance. His roles at AstraZeneca Pharmaceuticals and Rayus Radiology solidified his reputation as a top-performing sales executive, with recognition such as the CVMD Recognition Award for Breakthrough Behaviors at AstraZeneca.

Steve's dedication to improving patient outcomes and building strong relationships with healthcare providers is evident in his work. As a Diabetes Support Specialist at Total Medical Supply, Steve uses his extensive industry knowledge and sales expertise to educate healthcare providers on TMS's diabetes management solutions. His commitment to excellence and passion for making a positive impact in healthcare make him a trusted advisor and an indispensable member of the Total Medical Supply team.

A passionate Diabetes Support Specialist, Michelle Jones’s journey is fueled by her family's personal experiences with diabetes. With a rich, 16-year background in direct sales and 12 years of experience in education, Michelle connects her passion for teaching with the medical supply industry. She's a committed advocate for patients, especially within the Medicare population. Michelle's approach emphasizes understanding, empathy, and collaboration to create tailored healthcare solutions. Her dedication to honesty, authenticity, and patient-centered care shines through in every interaction. Her extensive experience and commitment to continuous learning ensure that healthcare providers and patients receive the highest level of support and service.

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Shawna Jones has worn a lot of hats in the healthcare industry. With 25 years of experience, she’s done everything from specializing in diagnostic systems to promoting cancer screening tests. But her heart lies in diabetes management. She's driven by the potential to prevent and treat diseases, and nothing fulfills her more than helping people make healthier choices. At TMS, Shawna personifies dedication, expertise, and compassion. She regularly participates in professional development opportunities and stays engaged in community outreach programs. Her extensive experience and dedication to continuous learning ensure that healthcare providers and patients receive the highest level of support and service. When she's not making a difference in patient lives, you'll find her spending time with family, running, reading, indulging in vegan cuisine, sipping wine, or planning her next travel adventure.

Tara’s career is rooted in personal experience and professional expertise. Her passion for improving the lives of people with diabetes began when she saw her father’s journey with the disease. Tara’s professional path includes esteemed roles at companies like Abbott and Novo Nordisk, where she focused on enhancing diabetes care for Medicare patients.

At Abbott, Tara honed her skills in patient education and support, working closely with healthcare providers to ensure the effective use of diabetes management solutions. Her innovative approach and dedication to patient care were recognized with several awards, highlighting her commitment to excellence. At Novo Nordisk, Tara expanded her expertise, developing comprehensive diabetes care programs that emphasized patient-centric strategies and improved outcomes.

Now at Total Medical Supply, Tara brings her wealth of knowledge and compassionate approach to the team. She is responsible for educating healthcare providers on the benefits of TMS’s diabetes management solutions, a role in which she uses her in-depth understanding of market trends and best practices.

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So much of diabetes management is paying close attention to what you eat. And Clarice Madrid knows diet better than most. She’s a Registered Dietitian and Certified Diabetes Care and Education Specialist (CDCES) and has over a decade of experience in the medical supply industry. Clarice’s career began in clinical settings, providing her with a strong foundation in patient care.

Her transition to TMS allowed her to meld her clinical expertise with her passion for diabetes care. Clarice uses her unique blend of skills to train clients on how to properly use Continuous Glucose Monitors (CGMs) and insulin pumps. Her dedication to patient-centered care guides her as she builds trust-based relationships with healthcare providers to deliver the best support for diabetes management to patients. Her extensive experience in DME partnerships further enhances her ability to offer innovative solutions to diabetes patients. Clarice’s warm personality, dedication, and expertise make her a trusted partner in your practice’s success. Outside of work, Clarice actively engages in continuing education to stay current with the latest advancements in diabetes care, so she can provide the highest level of support to her clients.

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Linda has over 16 years of experience in the diabetes market. She played a pivotal role in launching groundbreaking products such as Amaryl for Type 2 Diabetes and the innovative rDNA insulins Insulin Glargine (Lantus) and Insulin Detemir (Levemir). Transitioning into the Wound Care, Burn, and Trauma industries, Linda expanded her expertise. As a Certified Pharmacy Technician, her dedication to continuous learning ensures she remains at the forefront of healthcare advancements. She is committed to improving patient outcomes and building strong relationships with healthcare professionals.

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When you work with Megan, you have a fierce ally on your team. This self-described patient advocate has over a decade of experience in Continuous Glucose Monitoring and a deep motivation to enhance patients' lives. At work, she views each patient as family, and she fights just as hard to get them the supplies they need promptly as she would for her own family members. She also believes in constant learning, actively participates in webinars, collaborates with her OH ADCES team, and engages with pharmacists and providers so that the healthcare providers and patients who work with her get the best service possible. For Megan, every patient presents a new opportunity to make a positive difference in someone’s life.

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Jonathan’s background in nursing gives him a unique perspective on medical sales. With eight years of clinical experience, including five years in ER settings, one year in wound care, and several director-level roles, Jonathan has firsthand knowledge of the roadblocks many patients encounter. When he transitioned into medical sales, Jonathan started dismantling those roadblocks. His wins included assisting a clinic struggling with patient coverage, ensuring prompt and comprehensive care. Jonathan’s dedication to supporting providers and advocating for patient access to essential supplies exemplifies TMS’s mission, while his compassionate, knowledgeable approach ensures exceptional support for patients and healthcare providers alike. He regularly engages in professional development to stay updated on the latest advancements in diabetes care, ensuring he can offer the most effective solutions.

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Erin is passionate about removing obstacles. It started with her background in nonprofit fundraising and now extends to providers and patients. She brings over 25 years of experience in medical sales, starting with 17 years at Abbott Diabetes Care, where she served as a field trainer and Marketing and Sales representative. At Abbott, she played a key role in training new sales representatives and educating healthcare providers about diabetes care products. Erin then transitioned to Becton Dickinson, where she represented innovative products such as the Nano pen needles and Veo insulin syringes. Erin’s sales approach is rooted in empathy and understanding. Her dedication to making a difference in the lives of patients is evident in her commitment to continuous learning and professional development. She also attends industry conferences and workshops to stay updated on the latest advancements in diabetes care.

Lisa Siegwarth knows Continuous Glucose Monitors like the back of her hand. During her 18 years at Abbott Diabetes Care, she played a pivotal role in launching every Freestyle Libre CGM. She retired from Abbott and joined TMS in 2023 with the goal of simplifying the process for Medicare patients by ensuring minimal paperwork, handling all prior authorizations, and offering alternative solutions if hiccups occur. Now at TMS, she focuses on making ordering CGMs easier for Medicare patients. Her dedication and expertise ensure a hassle-free experience for her clients. And she’s always participating in professional development seminars to stay updated on the latest advancements in diabetes care.

Drew Smith’s 15-year career has been built on his passion for helping people. It began in financial advisory roles, where he helped healthcare facilities optimize their financial strategies. After that, he took his love of helping people to Total Medical Supply, where he specializes in pediatric products at Total Medical Supply. His focuses on items like diapers and nutritional supplements — “everyday” supplies that can drastically improve the lives of young patients and their families.

Drew's commitment to customer satisfaction is unwavering. He goes above and beyond to ensure providers have the resources they need, always respecting their time and prioritizing patient outcomes. By taking the time to understand each patient's situation and clarifying their specific needs, Drew empowers providers to make informed decisions that best serve their patients. He regularly seeks professional development opportunities to stay updated on industry advancements and best practices, so he can offer the most effective solutions to clients.

Tim has over 35 years of experience in healthcare. His extensive background includes diabetes education, community service, and hands-on patient care. Tim’s career began as a registered nurse, where he dedicated 25 years to direct patient care. His expertise in diabetes management was further solidified through his role as a diabetes educator, where he spent 11 years providing critical education and support to individuals managing diabetes.

Tim's commitment to community service is exemplified by his long-standing volunteer work with the Louisiana Lions Diabetes Camp, where he has served as a volunteer nurse since 2000. His dedication to improving patient outcomes extends beyond his professional responsibilities, reflecting his genuine passion for making a positive impact in the lives of others.

At Total Medical Supply, Tim is responsible for educating healthcare providers on diabetes management solutions, relying on his extensive knowledge and compassionate approach to ensure patients receive the best care possible. His collaborative relationships with healthcare providers and his warm, empathetic nature make him a skilled specialist, bringing dedication and expertise to every interaction.

Kenny Usie brings over 25 years of experience in the medical industry. Starting at AstraZeneca, he launched major cardiovascular drugs and achieved five President's Club awards. At Abbott Diabetes, Kenny spent 14 years as an Endocrinology Specialist, launching all Libre products. He now covers Mississippi, Alabama, and most of Florida, where his approach prioritizes excellent customer service and effective communication, ensuring healthcare professionals have the support needed to serve their patients effectively. Kenny’s notable achievements include consistently exceeding sales targets and receiving multiple awards for outstanding performance. He is committed to continuous learning and professional development, regularly attending industry conferences and workshops. His extensive experience and dedication to providing exceptional support ensure that healthcare providers and patients receive the high level of care TMS is famous for.

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